What are your delivery charges & timescales?

Delivery is free for all orders £39.99 and over.  For orders below £39.99, delivery is charged at £2.99. Delivery is usually within 3-5 working days. All orders are despatched via Royal Mail Standard Delivery. There will only be one delivery charge per order.  Please provide an alternative address at checkout if no one will be at home to sign for the parcel. If no one is in, Royal Mail will leave a card with details of where to collect your parcel. Unfortunately we do not deliver on weekends.

Can I choose a different delivery address to my billing address?

Yes, you can choose to change the delivery address during the checkout process. This is especially helpful if you know you are not going to be at home to sign for the delivery, then you can specify an alternative address such as a work address, or if it is for a gift it can be sent straight to the recipient.

Do I need to be there to sign for my delivery?

Yes and no – We use Royal Mail for all our deliveries, so though the item requires a signature on delivery, if you miss it, the package will be sent to your local depot, where you can collect it at your leisure.

What if I need help with my order, can I place an order over the phone?

Simply call us during office hours on 01479 831745 and a member of our team will be able to advise you.

Can I order an item that is temporarily out of stock?

No, if something is temporarily out of stock it cannot be ordered, as we do not take payment for items we do not have in stock in our warehouse.  However, if you send an e-mail to sales@cairngormbikeandhike.co.uk with the details of the item you wish to order, we can e-mail you back when the item is back in stock.

Transport Liability

Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request it is left somewhere rather than being signed for at your address.

Can I order items to be sent outside the UK?

Not at the moment. Though we have plans to extend our deliveries to other countries in the EU. If you are from a country in the EU other then the UK, and would be interested in purchasing one of our items, email us at sales@cairngormbikeandhike.co.uk, and we may be able to sort something out for you.

Do your prices include VAT (Value Added Tax) and what happens if VAT charges do not apply?

Yes, all our prices are quoted in GBP (Great Britain Pounds Sterling) and we take payment in GBP. All prices quoted on our website include VAT.

What is your returns policy?

We hope that you will be delighted with your order but we understand that there are occasions that you may want to return items or that a parcel arrives damaged or faulty. In this case, you must contact us within 7 working days of receipt of your order on (Monday – Friday during office hours) or e-mail us at sales@cairngormbikeandhike.co.uk.

We do however pride ourselves on our commitment to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Once you have contacted us, you must take reasonable care of the products that you wish to return and not use them. Please ensure all items are wrapped securely in the original packaging. We recommend that you use insured registered delivery and keep the Proof of Posting receipt as we cannot be responsible for return parcels that fail to reach us.

Items must be returned within 14 days of receipt with the original packaging to qualify for a refund to Cairngorm Bike & Hike, Railway Station, Boat of Garten, Inverness-Shire, PH24 3BH